Leather will develop a natural patina over time adding more character to your bag. It will also soften some, develop sag marks and stretch a little bit. This is all part of the process of breaking in your bag and making it one of a kind. Those are all good things. Bad things include broken rivets or buckles, broken seams, or other similar manufacturing defects. We will repair or replace any bags with manufacturing defects while using the bag under normal use within the first 3 years of ownership. If the bag is hit with a shotgun, run over by a big rig truck, left underwater, exposed to harsh chemicals, eaten by your dog, or drawn on with a marker by your child it will void the warranty. If in doubt send us photos to firstname.lastname@example.org and we’ll let you know what can be done. Our goal is to make quality bags and make you happy.