All of our products are made with full-grain or top-grain leather. That means that we use the original hide without sanding it down and stamping it with a fake texture and each piece will have a little bit of variation.
We go to great lengths to describe everything with photos, text descriptions and sometimes even videos. So it will be an extremely rare case where something doesn’t match the site. However, we know shopping online can sometimes be hard, so if you would like to make a return, we have two easy options that we feel are fair for both parties.
- We really want you to be happy, so If you received a product and it was notably different than the descriptions on our site (e.g. color was different, doesn’t work or fit things as described etc..), please shoot us an email to email@example.com within 30 days of delivery outlining how it differed from the website and we’ll get you a prepaid return label to ship it back to us. As long as it’s in the same condition as when you received it, we’ll offer a full refund when we get it.
- If you ordered a product just so you could look at it or try it out, and then decided you don’t like it, or want something different. Then just send it back to us at your expense within 30 days of delivery, and if it’s in new condition we’ll get you a full refund. The return address is:
Wild & Free Supply
453 South Spring St. Suite 633
Los Angeles CA 90013